Terms and Conditions

CONTENTS

  1. General Provisions

  2. Electronic Services in the Online Store

  3. Conditions of Sale

  4. Payment Methods and Terms

  5. Shipping Costs, Methods, and Times

  6. Product Complaints

  7. Alternative Dispute Resolution and Consumer Rights

  8. Right to Cancel

  9. Provisions for Business Customers

  10. Personal Data Protection

  11. Final Provisions

1. GENERAL PROVISIONS

1.1. The Onyx Tan Online Store is operated by UK Onyx International Ltd., a private limited company registered in England and Wales, with its business address at 27 Old Gloucester St, London WC1N 3AX, UK.
Contact: info@onyxtan.co.uk | +48 603 047 300. Phone contact is available Monday–Friday, 8:00 AM – 4:00 PM (UK time).

1.2. These Terms and Conditions apply to both individual consumers and business customers using the Online Store.

1.3. The data controller for personal information processed in connection with these terms is the Store Operator. Personal data is handled according to UK GDPR and the Data Protection Act 2018.

1.4. Definitions:

  • Business Day – Monday to Friday, excluding UK public holidays

  • Customer – any individual or business placing an order through the store

  • Consumer – a natural person purchasing goods for personal use

  • Order Form – interactive form used to place an order

  • Account – individual customer profile for tracking orders

  • Newsletter – subscription-based email updates

  • Product – goods available for purchase in the Online Store

  • Digital Product – gift voucher or downloadable item

  • Contract of Sale – legally binding contract between the Store and the Customer

  • Electronic Service – any digital function provided by the Store (e.g., order form, account creation)

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following electronic services are available:

  • Account registration – free and valid until cancelled

  • Order form – single-use electronic form for submitting orders

  • Newsletter – free, ongoing service with the option to unsubscribe at any time

2.2. Technical requirements:

  • Internet connection, email access, up-to-date browser (Chrome, Firefox, Safari, Edge), and enabled cookies and JavaScript

2.3. Customers must use the store lawfully, respect intellectual property rights, and avoid submitting unlawful content.

2.4. Complaints regarding electronic services can be submitted:

  • By post to: 27 Old Gloucester St, London WC1N 3AX

  • By email to: contact@onyxtan.eu
    We recommend including details of the issue, date, and your contact information. We aim to respond within 14 days, as per UK consumer law.

3. CONDITIONS OF SALE

3.1. A sale is completed once a customer places an order and receives a confirmation email.

3.2. All prices are in GBP and include VAT unless otherwise stated.

3.3. The sale contract is archived via email confirmation and stored digitally.

4. PAYMENT METHODS AND TERMS

4.1. Available payment methods:

  • PayPal – subject to PayPal’s terms of service

  • Credit/Debit Cards – Visa, MasterCard, American Express

4.2. Payment should be made within 7 business days. Orders not paid within this time may be cancelled.

4.3. Payment should be made within 7 business days. Orders not paid within this time may be cancelled.

5. SHIPPING COSTS, METHODS, AND TIMES

5.1. Delivery is available across the United Kingdom.

5.2. Shipping costs are calculated at checkout based on weight and selected delivery method.

5.3. Available shipping methods:

  • UPS Standard Delivery – 4–7 business days

  • UPS Express Delivery – 3–5 business days (order before 1 PM Mon–Fri)

  • Local Delivery – 3–5 business days

6. PRODUCT COMPLAINTS

6.1. You have the right to receive goods that match the description and are free from faults. This is covered by the Consumer Rights Act 2015.

6.2. Complaints may be submitted via:

6.3. Please include:

  • Description of the fault

  • Preferred resolution (refund, replacement)

  • Contact details

6.4. We aim to respond within 14 calendar days. If we fail to respond in this period, the complaint is assumed to be accepted.

7. ALTERNATIVE DISPUTE RESOLUTION

7.1. If a dispute arises, you may use Alternative Dispute Resolution (ADR) schemes.

7.2. ADR options include:

8. RIGHT TO CANCEL

8.1. Under the Consumer Contracts Regulations 2013, UK consumers have the right to cancel online purchases within 14 calendar days without giving any reason.

8.2. To cancel, contact us at:

8.3. Products must be returned in original condition. Consumers are responsible for return costs unless otherwise stated.

8.4. Refunds are issued within 14 days of receiving the returned goods or evidence of return.

8.5. Exceptions to the right of cancellation include:

  • Used/opened hygiene products

  • Customised or personalised goods

  • Perishable or time-sensitive items

  • Digital products after download access is granted

9. PROVISIONS FOR BUSINESS CUSTOMERS

9.1. This section applies to UK businesses purchasing through the store.

9.2. The seller may cancel business orders within 14 calendar days without providing a reason.

9.3. The seller is not responsible for indirect losses or business interruptions.

9.4. The risk transfers to the buyer once the product is handed to the delivery service.

9.5. Disputes will be resolved by the courts of England and Wales.

10. PERSONAL DATA PROTECTION

10.1. We comply with the UK GDPR and Data Protection Act 2018.

10.2. Data is processed for order fulfilment and marketing only when consent is given.

10.3. You have the right to:

  • Access, correct, or delete your data

  • Object to data use for marketing

  • File a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

11. FINAL PROVISIONS

11.1. Contracts are governed by English law.

11.2. We reserve the right to change these Terms & Conditions. Updates will be communicated via email or published on our website.

11.3. Changes will not affect orders placed before the new terms go into effect.